Privacy Statement
Privacy Statement
Privacy Policy
This Privacy Policy describes how YOUR SHOP (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase on the Site.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information on what personal information we collect and why.
Device Information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimize our site.
Source of collection: collected automatically when you visit our site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and telephone number.
Purpose of collection: to provide products or services to you
Return Page Right of Withdrawal for Consumer
(A consumer is any natural person who acts with an eye to a legal transaction that are mainly not attributed to their commercial or independent professional activities.)
Information about withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date
- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods under a single order and these are delivered uniformly or have been;
- on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided you have ordered one or more goods under a single order and these are delivered uniformly or have been;
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.
For compliance with the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion and expiration reasons
The right of withdrawal does not exist for contracts
- for the delivery of goods which are not prefabricated and for their production an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods which can spoil quickly or whose expiration date would quickly pass;
- for the delivery of alcoholic beverages whose price has been agreed upon at the time of the contract conclusion, which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market which the entrepreneur has no influence;
- for the delivery of newspapers, journals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- for the delivery of goods if these were mixed after delivery due to their nature inseparably with other goods;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Example of a cancellation form
In any case, contact us via the following email address before you return the goods to us: support@excellent-zen.com
The return address on our packages is not our return address. On request, you will receive our return address by email.
If you wish to cancel the contract, please fill out this form and send it back per email.
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is notified on paper)
Date